Objectives – by the end of the course delegates will be able to:

• Identify and distinguish between assertive, aggressive and submissive behaviour, and how each impacts on the recipient
• Evaluate their own assertiveness level and identify a plan for improvement
• Select and apply appropriate techniques to communicate individual situations effectively

Contents:

This course defines assertiveness in the context of each individual’s ‘bill of rights’. The focus is on assertiveness as a skill that can be learned rather than an instinctive behaviour; role-play and exercises give delegates opportunities to practice techniques, receive feedback and develop a personal action plan. Common situations are explored: saying ‘no’ assertively; giving and receiving criticism; issuing instructions to others; handling confrontation.

Course Details – Day 1

• Getting to know you
• What would you do?
• What is assertiveness?
• My own assertive behaviour
• Your bill of rights
• Giving and receiving constructive criticism
• Consolidation and action planning

Course Details – Day 2

• Points from the previous day
• Asserting yourself in meetings
• Refusing assertively
• Managing and resolving conflict assertively
• Dealing assertively with a problem person
• Review and action planning

Maximum number of delegates: 12

Cost:    Members - 2.5 units, £375 +VAT

            Non-members - £562.50 +VAT

To register please email the Training Co-ordinator on registrations@thelearningcollaboration.com