Performance Management

Performance (line) Management skills
2 day course, each day separated by a 6-week assignment

This one-day workshop plus one-day follow-up will focus on the key areas of managing people:

  • Day one will focus on the fundamentals of performance management and
  • Day two will focus on developing effective skills
  • Both days will include practice sessions

 

 

Aim of the course

To introduce delegates to the principles of effective line management of staff.

 

 

Outcomes of the course

Delegates will be able to:

  • Agree objectives
  • Understand the factors affecting performance
  • Manage poor and good performance
  • Give constructive feedback
  • Delegate effectively
  • Motivate staff
  • Identify development Opportunities and construct a development plan

 

 

Who would benefit

This course has been designed to help all staff, who are involved in managing staff.

 

 

Pre course preparation

Delegates will be asked to bring along any problems or issues they have with line management they have worked on in the past.

 

Course topics

The course will cover a number of topics as follows:

 

Day One

Day 2
  • The service chain
  • Managing and Coaching
  • The Coaching Process – preview and review,
  • Factors Affecting Performance
  • Setting people up for success
  • Agreeing objectives
  • Gaining Agreement & Commitment
  • Reviewing individual performance
  • Key Features of Constructive Feedback
  • Practical Coaching Tips, Skills & Guidelines 
  • Review of day 1 theory
  • Delegates presentations of learning
  • Motivating staff
  • Principles of Delegation
  • Delegation as a Management Tool
  • Dealing with poor performance
  • Managing conflict
  • Constructing Personal Development Plans
  • Action planning

 

Activities

This two-day course will contain a mixture of formal input and activities including:

  • Individual, paired and group work
  • A work based assignment for presentation to the group on day 2

 

 

Maximum number of delegates: 12

 

Cost: 3.5 units

 

To register please email our Training Co-ordinator on registrations@thelearningcollaboration.com