Programme Aims

This programme will look at what assertiveness is, and how delegates can improve their communication effectiveness.

Programme Objectives

By the end of the course participants will:

• Have tactics for dealing with difficult people
• Understand the problems associated with non-assertive and aggressive behaviours
• Know how and when to give different types of feedback
• Have practiced the key skills of listening, questioning and summarising
• Have gained both understanding of, and confidence in, assertive behaviours

Benefits

Delegates will be more confident in their dealings with others and feel more able to put their case with clarity, in order to achieve results.

Course duration:

Two days

Programme Outline

Day One