Outcomes

• Recognise conflict and its potential sources
• Identify own conflict handling style
• Consider a win-win approach to conflict
• Assess a number of ways to handling conflict

Who is the programme for?

Anyone who deals with conflict and is unsatisfied with the how they handle it.

Course Outline

• The Nature Conflict – Berne’s I am ok/you’re ok model, symptoms and root causes
• A framework for resolving conflict – Thomas-Kilmann Model and assessment of own conflict handling style including a 360 assessment
• Conflict management skills: Smoothing, Power, Confronting
• Respecting the rights, feeling and dignity of others: considering and developing self esteem

Duration

1 day programme

Maximum number of delegates: 12

Cost:    Members - 1.5 units, £225 +VAT

            Non-members - £337.50 +VAT

To register please email our Training Co-ordinator on registrations@thelearningcollaboration.com